Lusill Gebauer, Customer Service
+49 3641 3 16 10 20
We help businesses create exceptional customer experiences.With our Digital Customer Experience Consulting services, we help you generate seamless and engaging experiences across all touchpoints.
As part of our analysis, we consider the digital customer experience as the outcome and foundation of your online business performance.
That's why, if you wish, we can involve you in a holistic business performance review to identify touchpoints that can be optimised and align your online presence with your digital strategy.
Bringing good UX to market requires a strong synergy between clients, developers, design and end users. Each building block is necessary, but in every project there are individual influencing factors that need to be recognised to turn a good project into an excellent one.“
Our responsibility as UX designers is to show the client the world of their brand from their user's point of view. Only then can he understand what is necessary to guarantee a positive customer relationship.“
In a competitive environment, it is critical to provide customers with a flawless customer journey from start to finish. Our expert teams have extensive experience in digital customer experience consulting. Whether it's optimised user experience or simplified checkout processes to improved functionality of your mobile apps: We work with you to develop a custom solution that meets your unique business needs.
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Our consulting approach is based on data-driven insights, customer-centric design and a focus on measurable results. We work closely with your in-house teams to understand your business goals, your customers' needs and your industry's best practices. From there, we develop a comprehensive digital customer experience strategy that aligns with your business goals and helps you achieve clearly defined objectives.
FÖRCH is one of the leading German suppliers of products for trade and industry. With a profound eCommerce strategy, FÖRCH has built a modern online shop and a future-proof eCommerce architecture for the internationally operating business together with Smart Commerce. Learn more about the project and the ongoing cooperation in our success story!
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Get an overview of our projects in the areas of digital strategy and eCommerce consulting, development of eCommerce solutions and managed cloud services as well as digital marketing.
To our projects
Our claim: Digital excellence
We live digital consulting
Experience with the industry giants
Clear approach with our framework
Asking questions costs nothing! Can we assist you with a problem? Or are you interested in collaboration? Or do you have any remaining questions? Please don't hesitate to reach out to us! We are here to help!
Phone Number:+49 341 99 15 36 00
E-Mail:hello@smartcommerce.de
+49 341 99 15 36 00hello(at)smartcommerce.de
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